What happens when you call NSGEU?
The Resource Center (RC) is the first point of contact when calling the NSGEU head office.
The RC is open to answer your calls from 8:30 am to 5:30 pm Monday to Friday at 902-424-4063 or toll-free at 1-877-556-7438. You can also email work or union-related questions to firstname.lastname@example.org.
When you call NSGEU:
When you call NSGEU, your call is answered by a staff person in the RC. To assist you with your call or direct the call appropriately, we will always ask you for the following information. (We need to confirm you are a member and that we have the correct contact information for you):
If you are calling about a workplace complaint/grievance, we will need a brief description of the issue.
Your call with the RC staff is confidential. It is ok for you to answer any questions we may ask. If the RC staff are not able to address your issue immediately, they will forward your question and information to the Employee Relations Officer (ERO) for follow up. If there is an imminent deadline or a reason for urgency, this will be noted in the referral to the ERO.
When the ERO returns your call, they will:
What we need from you:
We need you to be an active participant in resolving workplace issues. We expect you to: